Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.
To return an item, please email customer service at heirloomhomedecornj@gmail.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Heirloom Decor
Attn: Returns
RMA #
200 N County Line Rd.
Jackson, NJ, 08527
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 30% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
347-563-6926